At Vornix Private Limited, we value your time and trust. We understand that sometimes you may need to cancel an order, and we have kept the process simple and transparent.

1. Order Cancellation Before Dispatch

• Orders can be canceled within 24 hours of placement, provided they have not yet been shipped
• To cancel an order, please contact us at assist@vornixprivatelimited.com or call +91 87002 40766 with your order ID
• For prepaid orders, refunds will be processed to the original payment method within 5–7 business days

2. Order Cancellation After Dispatch

• Once an order has been dispatched or shipped, it cannot be canceled
• You may initiate a return or exchange after delivery as per our Return & Refund Policy
• Shipping charges, if applicable, may be deducted from the refund amount

3. Cancellation by Vornix Private Limited

In rare cases, Vornix Private Limited reserves the right to cancel or delay an order due to:

• Unavailability of stock or size
• Incorrect or incomplete delivery address
• Payment issues or suspected fraudulent activity
• Unforeseen logistical or operational challenges

If an order is canceled by us, a full refund will be issued to the original payment method.

4. Refund for Canceled Orders

• Prepaid Orders: Refunded within 5–7 business days after cancellation confirmation
• Cash on Delivery (COD) Orders: No refund is applicable as payment is made at delivery

If your refund is delayed, please check with your bank or payment provider before contacting us.

5. How to Cancel an Order

To cancel your order, please reach out to our support team:

• Email: assist@vornixprivatelimited.com
• Phone: +91 87002 40766
• Support Hours: 10 AM – 7 PM (Monday to Saturday)

6. Contact Us